Toyota Camry Strut Replacement Controversy: Understanding Your Rights

The Community's Perspective: Scotty Kilmer's Insight

Scotty Kilmer, a renowned YouTuber in the automotive community, recently addressed a similar issue when a customer purchased a van from Carmax and discovered that seemingly new struts needed replacement. According to Kilmer, the incident unfolded when the customer took the van for a state inspection in Maryland, a state known for its stringent inspection standards. The inspection document highlighted issues with the suspension, leading to Carmax needing to cover the repair costs, which included a new windshield and other necessary fixes. This brought to light the potential for dealerships to be held accountable for vehicle repairs that should have been covered.

Video: Scotty Kilmer's Video About Strut Replacement Controversy

When Struts Need to be Replaced on a 2015 Toyota Camry

Scotty Kilmer advises that a properly maintained 2015 Toyota Camry, being a five-year-old vehicle, does not necessarily require new struts. Struts typically have a life expectancy of several years beyond the age of the car. Here are some key points to consider:

Driving Experience: If the car bounces multiple times over bumps, it might indicate worn struts, though this is not always the case. Bounce Test: Press down on each corner of your car and then let go. If the car bounces more than once, it might need new struts. However, this is not a definitive test. Professional Opinion: Check if the advice to replace struts came from a reputable mechanic or a random garage. Often, these struts are recommended for replacement due to mileage rather than actual condition.

Personal experience with several 100,000 mile-old Toyotas with original struts supports the idea that struts can last significantly longer without needing replacement. For instance, in most cases, struts were not replaced until they were truly bad, which would be evident during a test drive.

Toyota Certified Used Vehicle Warranty: A Comprehensive Guide

When purchasing a certified pre-owned (CPO) Toyota vehicle, you are granted a warranty that covers your investment. This warranty is designed to ensure the vehicle remains in top condition throughout its ownership period. Here is an overview of what is covered:

Bumper-to-Bumper Warranty: The first year or 12,000 miles, you are covered for any issues including strut replacement. Powertrain Warranty: For a more extensive period, you are protected for 7 years or 100,000 miles from the original sale date, mainly covering issues with the engine, transmission, etc. Contacting Toyota: If your dealership refuses to honor the warranty, contact Toyota directly for assistance.

By understanding the terms of the warranty and knowing your rights, you can better navigate discussions with dealerships regarding unexpected repairs. If your car is covered under the warranty but still faces pushback from the dealership, it's wise to reach out to Toyota for further support. Remember, Scotty Kilmer's video provides valuable insights into how to handle such situations and advocate for your rights.

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