Do Auto Repair Shops Keep Damaged Parts?

Automotive repair is a service industry where customers often have questions about the components used during repairs, particularly when it comes to damaged parts.

Core Charges and Old Parts

When it comes to replacing parts, many repair shops keep the old part, which is commonly referred to as a core. This practice is particularly common when a part is being rebuilt. In such cases, if the part is returned to the manufacturer or supplier, they may reclaim it to be reused or refurbished.

For example, if you replace a rebuilt part, the shop is required to return it to the original manufacturer, where it will be cleaned and possibly refurbished for reuse. This process is typically called a core return.

Non-Rebuilt New Parts

If a new part is installed, the old part should typically be offered to the customer. In this scenario, customers have the option to take the old part or have the shop dispose of it.

Warranty Repairs and Core Charges

Some dealerships are required to keep parts for warranty repairs under specific durations. For instance, at a dealership, parts under warranty have to be retained for 90 days in case the manufacturer wants to conduct an analysis. After the 90-day period, these parts are disposed of. This is a standard practice to comply with manufacturer guidelines and warranties.

When it comes to non-warranty repairs, parts are usually thrown away after the repair. The logic is that there is no refund or replacement obligation, and keeping broken parts serves no useful purpose.

Customer Choice and Storage

Responsible repair shops often ask customers if they wish to keep the old parts. Even when the customer declines, the shop usually keeps the parts for a few days so the customer can inspect them if needed.

One interesting anecdote from a repair shop employee highlights the varying approaches. They mentioned keeping some parts, like a 5th gear and synchro rings, as paperweights after they encountered an unexpected issue during a short trip, demonstrating how sometimes these parts are simply too useful to discard.

Conclusion

Auto repair shops often keep damaged parts but only for short-term storage. Whether a shop retains a part depends on several factors, such as whether the part is recycled, disposed of, or the customer's preference. Understanding the recycling process, core charges, and warranty requirements is crucial for motorists to make informed decisions about their vehicle maintenance and repairs.