Returning a New Car with Problems: What You Need to Know

Buying a brand new car is an exciting experience, but what do you do if the vehicle you just purchased is already having issues? Whether you're in Connecticut or another state, it's important to understand the process of returning a new car and the laws that protect you as a consumer. This guide will help you navigate the steps to potentially return your car and fix any issues.

Check the Return Policy

First and foremost, it's crucial to review the dealership's return policy. Many dealerships have a specific period within which you can return or exchange the vehicle if it has certain issues. If you've had the car for 3 weeks and it's already having problems, reaching out to the dealership is your first step.

State Lemon Laws

Many states, including Connecticut, have "lemon laws" that are designed to protect consumers who purchase defective vehicles. These laws typically apply to vehicles that have significant problems that severely impair their use or safety. If your car has recurring defects and there have been multiple repairs, you may be eligible for a lemon law claim.

Contact the Dealership

Reach out to the dealership where you purchased the car. Explain the issues you are experiencing and ask about your options for returning or exchanging the vehicle. It's important to be clear and detailed in your communication. If the dealership is not cooperative, it may be time to seek legal advice.

Document Everything

Keep a detailed record of all the problems you've encountered, as well as any repairs made. Document all communications with the dealership, including emails, phone calls, and any correspondence. This documentation can be crucial if you decide to pursue a return or a lemon law claim.

Consult with Legal Advice

If you're facing difficulties with the dealership or if the issues are severe, consulting with a consumer rights attorney can provide valuable guidance. Local laws and regulations can vary, so an attorney can help you understand your rights and how to proceed.

Problems with new cars purchased from authorized dealerships are fully covered under warranty. However, you cannot simply return the car unless it meets the criteria set by your state's lemon law. If you decide to sell the car, you will likely have to do so at a significant loss. The repairs are free, so take advantage of the warranty coverage to fix any issues.

As a seasoned automotive professional, I can attest that returning a new car is a rare occurrence. In fact, during my 53 years in the business, I've only had to take back two cars. One was a case of misinformation, and the other was a legitimate issue that was not easily resolved. Understanding your rights and the return process can help you navigate these situations more effectively.