When Will Hertz Pay for Windshield Replacement After a Car Rental?

Understanding the Responsibility: Hertz's Policies and Practices

As a leading car rental company, Hertz has specific policies regarding windshield damage during the rental period. Understanding these terms is crucial to avoid any misunderstandings or extra charges. Let's dive into the details to help you navigate the process effectively.

Common Scenarios of Windshield Damage

Windshield damage can occur for various reasons, some of which are within your control while others are beyond your reach. Common scenarios include:

Accidents or collisions Debris on the road Objects in the car Misuse or accidental damage

What Happens When a Windshield Is Damaged?

Upon picking up the rental car, it is strongly recommended to take detailed pictures of the entire vehicle, including the windshield. Taking these pictures is crucial as they serve as visual evidence that the car was in good condition before your rental period. The pictures should capture every angle and detail, including cracks, chips, and any other visible damage.

Who Pays for the Windshield Replacement?

The responsibility for paying for windshield replacement largely depends on your insurance coverage and the specific policies of Hertz. Here are the key points to remember:

No Rental Damage Insurance?

If you did not opt for Hertz's rental damage insurance, you may be responsible for covering the cost of any windshield damage during your rental period. This can happen if a crack or chip is present when you leave the lot but not photographed.

Hertz Damage Protection Insurance

Hertz offers an optional damage protection (DPI) insurance for an additional fee. This coverage extends to protecting your vehicle not only from the windshield but also other parts of the car. This means that you will not have to worry about paying for windshield damage if you have this policy.

Steps to Follow: How to Report and Address Windshield Damage

If your Hertz car rental windshield is damaged, here are the steps you should take:

Photograph the Damage

Take clear and detailed pictures of the windshield and the car in general, focusing on the damage. Ensure that the photos accurately represent the condition of the car when you pick it up.

Contact Hertz

Reach out to Hertz's customer service immediately to notify them of the damage. Provide them with the pictures you took and any relevant information regarding your rental agreement.

Follow Up

Continue to follow up with Hertz to ensure that they are addressing the issue. If you are not satisfied with their response, consider seeking assistance from your rental agent or a legal advisor.

Preventive Measures and Tips

To minimize the risk of windshield damage, consider the following tips:

Be extra cautious when picking up or returning the car. Drive slowly, particularly in areas with poor visibility or debris. Keep the windows closed to protect against flying objects. Be aware of the condition of the car's interior.

Conclusion: Ensuring a Smooth Rental Experience

Being aware of Hertz's policies and practices for windshield damage can greatly minimize any potential issues during your rental period. Taking preventive measures and following the steps to report and address damage can help ensure a smooth and stress-free rental experience. Remember, always take pictures when you pick up the car, and consider purchasing the optional rental damage insurance for added peace of mind.

Frequently Asked Questions (FAQs)

Q: What should I do if I notice windshield damage when picking up a Hertz car?

A: Take clear pictures of the damage and immediately report it to Hertz's customer service.

Q: Will Hertz pay for windshield damage if I did not buy their insurance?

A: Not typically, unless you can provide clear evidence that the damage was not present when you picked up the car.

Q: Is it necessary to take pictures of the car before returning it?

A: Yes, taking pictures ensures that any damage is documented and reduces the risk of unexpected charges.

Contact Information

If you have any further questions or need assistance, please contact Hertz's customer service at 1-800-331-6550.