Why MyTVS Bike Service Failed My Expectations: An Unforgettable Negative Experience

Introduction

I recently had an extremely disappointing experience with MyTVS bike service, a brand I once held in high regard. This report aims to shed light on the numerous issues encountered during my interaction with their service center, which not only tarnished the brand’s reputation but also led to an unfavorable outcome for my beloved bike. My story serves as a cautionary tale for potential customers and an insight into the current state of MyTVS services.

Initial Contact and Misleading Promises

My journey began when I received a call from someone in the MyTVS call center regarding a service package for my bike. They assured me that the service was completely free and had a basic package starting at 999 INR including taxes. Although I initially had doubts, I succumbed to their persistent persuasion and agreed to the service.

To my surprise, after two days of constant follow-up calls, MyTVS arranged for a pick-up of my bike. Upon arrival, the service center informed me that several consumables and services were necessary and required payment. The items and their respective costs included:

Air filter: 180 INR Oil filter: 120 INR Rear brake shoe: 286 INR Clutch switch: 180 INR Clutch cable: 260 INR Sprocket rubber: 290 INR Bearing: 260 INR Service package: 999 INR GST: 180 INR Consumables: 80 INR Sprocket overhauling: 354 INR

The total amount came to a shocking 3641 INR, causing great distress and frustration. Initially, the issue was limited to visible smoke emanating from the silencer, for which a more substantial repair—endangering the engine—was quoted at 14000 INR. This made me feel that the value of my 12-year-old bike was nil, as even selling it might not cover the repair costs.

Failed Communication and Aggressive Tactics

My attempts to resolve the situation in a diplomatic manner did not yield the desired results. When I requested the bike to be returned, the representative demanded an inspection charge of 350 INR. After multiple failed attempts to obtain a refund, I decided to escalate the complaint to the call center and received no immediate assistance.

The call center representative, Mr. Praveen, eventually confirmed that his team would cover the 200 INR inspection charge. However, the service center staff was unwilling to budge, maintaining that the payment was my responsibility and persisting with the 350 INR inspection charge to take the bike. The entire ordeal was marked by an aggressive and uncooperative attitude from the service team, culminating in a heated exchange and a few strong-armed tactics.

Final Confrontation and Result

The tension reached a boiling point during the final confrontation with the service manager, Mr. Chethan. He had a dismissive attitude, despite my reasonable request to check with the service center. In walked Rajasekhar, who demanded immediate payment of 350 INR, or else my bike would be taken. In desperation, I had to call the headquarters to get a resolution. Finally, Praveen agreed to pay 200 INR from his pocket. However, the situation remained unresolved until a letter from me, promising not to seek repair services, was signed. Only then did they release the bike, with Rajasekhar ushering me out aggressively.

The entire experience left me feeling like a bargaining chip, and the possibility of service provided without cost seemed further from reality. This interaction not only left me with a bad taste in my mouth but also raised serious questions about the viability of the MyTVS brand in the current market.

Conclusion and Final Thoughts

Based on my experience, I firmly believe that the concept of MyTVS would struggle to survive long-term if their employees maintain a current state of unprofessionalism and inefficiency. The breakage of promises and the aggressive tactics employed by the service team are unacceptable standards in any reputable brand's service. This experience has left me with a lasting negative impression and will deter me from seeking future services from MyTVS. Consumers should carefully consider the potential risks and seek out more reliable providers.